Neatoscan, Inc. has a 30 day return policy on all hardware purchases. All returns will be subject to a 25% restocking fee if not in resellable “new” condition. All original packaging, manuals, and accessories must be returned. Any packages without RMA #’s clearly labeled will not be accepted. There will be no returns on money paid towards the service agreement or shipping.
Neatoscan, Inc. ships primarily through UPS. Occasionally, at the request of the customer or at Neatoscan, Inc.’s discretion, we will use other shipping methods including but not limited to: USPS, DHL, and FedEx.
Neatoscan, Inc. reserves the right to charge a late fee of 18% per annum on all invoices past 30 days overdue.
Neatoscan, Inc. will charge $25 to reactivate an account after it has been deactivated.
Neatoscan, Inc. will charge $50 to RMA your broken hardware.